Legals & Privacy Policy

Terms & Conditions

Please read these Terms & Conditions carefully before using this website.

Welcome to the CloudIQ website. By accessing, browsing or using this website, you agree to these Terms & Conditions, together with our Privacy Policy and any other notices or disclaimers published on this website.

For these Terms & Conditions, “CloudIQ”, “we”, “us” and “our” refer to CloudIQ, while “you” and “your” refer to any visitor, client, prospective client, organisation or other person accessing or using this website.

These Terms & Conditions primarily govern use of the CloudIQ website. Where CloudIQ provides consulting, implementation, project management, development, support or other professional services, the relevant proposal, statement of work, services agreement or other written agreement will govern that engagement.

Amendment of Terms

CloudIQ may amend, update, add to or remove portions of these Terms & Conditions from time to time.

Any updated terms will be published on this website. We recommend reviewing this page periodically to remain informed of changes that may affect your use of the website.

Where practical, we may draw attention to significant amendments.

Your continued use of the website after revised Terms & Conditions are published will constitute acceptance of those changes.

Website Information

CloudIQ provides information on this website about our business, capabilities and professional services, including SAP SuccessFactors consulting, project management, SAP applications and extensions, SAP-related AI enablement, Support & DevOps and associated HR technology services.

We take reasonable steps to ensure that website information is accurate and current. However, technology, software, product functionality, implementation methodologies and business requirements may change over time.

Information provided on this website is therefore general in nature and should not be considered advice specifically tailored to your organisation, technology environment or circumstances.

You are responsible for determining whether information or services referred to on this website are suitable for your particular requirements.

Professional Services

Descriptions of CloudIQ services on this website are provided for general informational purposes and do not constitute a binding offer, quotation or commitment to provide a particular service, scope, timeframe, deliverable or outcome.

The scope and terms of any engagement may be documented separately through a:

  • Proposal
  • Statement of work
  • Services agreement
  • Project agreement
  • Other written commercial arrangement

Specific engagements may also be subject to agreed technical requirements, dependencies, client responsibilities, resource availability and third-party platform requirements.

Where there is any inconsistency between these Website Terms & Conditions and a separately executed agreement governing CloudIQ services, the separately executed agreement will prevail to the extent of the inconsistency.

Limitation of Liability

Your use of and reliance on this website is at your own discretion.

To the maximum extent permitted by law, CloudIQ is not responsible for loss, damage, cost or expense arising from or connected with:

  • Your use of or reliance on general website information
  • Errors, omissions or inaccuracies in website content
  • Temporary interruption or unavailability of the website
  • Third-party websites, platforms or external resources
  • Information provided by third parties
  • Events or circumstances outside CloudIQ’s reasonable control

CloudIQ does not guarantee that general information available through this website will be suitable for every organisation, project, system or business requirement.

Nothing in these Terms & Conditions excludes, restricts or modifies any liability, right or remedy that cannot lawfully be excluded under Australian law.

Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law, contained in Schedule 2 to the Competition and Consumer Act 2010 (Cth).

Where the Australian Consumer Law applies and CloudIQ is legally entitled to limit its liability in relation to services, that liability may, where appropriate, be limited to:

  • Supplying the relevant services again; or
  • Paying the reasonable cost of having the relevant services supplied again.

Any additional rights, obligations, limitations or remedies relating to a professional engagement may also be addressed in the relevant agreement with the client.

Third-Party Websites and Links

CloudIQ may provide links to third-party websites, platforms, products, services or resources for convenience or informational purposes.

The inclusion of a third-party link does not necessarily mean that CloudIQ sponsors, endorses, approves or has a commercial relationship with that third party.

CloudIQ does not control third-party websites and is not responsible for their:

  • Content
  • Accuracy
  • Availability
  • Security
  • Products or services
  • Privacy practices
  • Terms of use

You access and use third-party websites at your own discretion and should review their applicable terms and privacy policies.

SAP and Third-Party Trade Marks

References on this website to SAP, SAP SuccessFactors or other SAP products and technologies are used for identification and informational purposes.

SAP SE or its related entities own SAP, SAP SuccessFactors and associated product names, marks and logos.

CloudIQ is currently in discussions regarding potential SAP partnership arrangements. Unless and until CloudIQ expressly confirms formal partnership status, nothing on this website should be interpreted as representing that CloudIQ holds formal SAP partnership status.

Any other company names, trade marks, product names or logos referred to on this website remain the property of their respective owners.

Disclaimer

CloudIQ takes reasonable steps to provide relevant and current information through this website. However, to the maximum extent permitted by law, we do not warrant or guarantee that:

  • Website information will always be complete, accurate or current
  • The website will always operate without interruption
  • Technical errors will always be corrected immediately
  • The website will be compatible with every system or device
  • The website or its servers will always be free from viruses or other harmful components
  • Information published on the website will produce any particular commercial, technical or operational outcome

CloudIQ does not guarantee any particular implementation result, system performance, project outcome, business result, saving, return on investment or transformation outcome based solely on information published on this website.

Professional recommendations and project requirements should be assessed according to the specific circumstances of each organisation and engagement.

Website Security

CloudIQ takes reasonable measures designed to support the security and availability of this website.

However, no website, internet connection or electronic system can be guaranteed to be completely secure.

You are responsible for maintaining appropriate security controls, software, systems and backups when accessing online content.

You must not attempt to:

  • Gain unauthorised access to the website or related systems
  • Interfere with the operation of the website
  • Introduce malicious software, viruses or harmful code
  • Circumvent security controls
  • Access data or systems without authorisation

CloudIQ may restrict access where we reasonably believe the website or its systems are being misused.

Your Privacy

CloudIQ respects the privacy of people who interact with our business and website.

We handle personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to CloudIQ.

Personal information may be collected when you:

  • Submit an enquiry
  • Contact our team
  • Request information about our services
  • Subscribe to CloudIQ updates
  • Apply for a role
  • Engage with CloudIQ in relation to an existing or proposed professional engagement

Please refer to our Privacy Policy for further information about how CloudIQ collects, holds, uses, discloses and protects personal information.

Third Parties and Personal Information

CloudIQ does not sell personal information.

We may work with authorised technology providers, contractors, consultants, professional advisers and other service providers where reasonably necessary to operate our business or provide services.

Personal information will only be disclosed where reasonably necessary, authorised or required by law and subject to applicable privacy, confidentiality and security obligations.

We may also use aggregated or de-identified information that does not reasonably identify an individual for legitimate purposes such as:

  • Improving our services
  • Analysing business or website trends
  • Improving internal processes
  • Supporting operational planning

Disclosure of Information

CloudIQ may disclose personal or business information where disclosure is reasonably necessary or:

  • Required or authorised by law
  • Necessary to comply with a legal or regulatory obligation
  • Required to provide an agreed service
  • Necessary to enforce contractual or legal rights
  • Required to protect CloudIQ, our clients or third parties from unlawful activity, loss or harm
  • Made with appropriate authority or consent

Any disclosure will be subject to applicable legal, contractual and privacy obligations.

Prohibited Commercial Use

You may access this website for legitimate informational and business purposes.

You must not, without prior written permission from CloudIQ:

  • Systematically scrape or extract website content
  • Republish substantial portions of CloudIQ content
  • Reproduce CloudIQ materials for commercial purposes
  • Use CloudIQ branding in a misleading or unauthorised way
  • Present CloudIQ content, methodologies or proprietary material as your own
  • Commercially exploit CloudIQ intellectual property

Nothing in this section is intended to restrict any use that is expressly permitted by law.

Copyright, Trade Marks and Intellectual Property

Unless otherwise stated, all material made available through this website is owned by or licensed to CloudIQ.

This may include:

  • Written content
  • Graphics
  • Branding
  • Logos
  • Website design and layout
  • Images and videos
  • Documents
  • Reports
  • Frameworks
  • Methodologies
  • Other proprietary materials

You may download, save or print reasonable portions of publicly available website content for personal, internal or non-commercial use.

Without prior written permission from CloudIQ, you must not:

  • Reproduce website content for commercial purposes
  • Republish or distribute substantial portions of our material
  • Modify or commercially exploit CloudIQ intellectual property
  • Use CloudIQ branding or proprietary content in a misleading manner
  • Claim ownership of CloudIQ content or materials

CloudIQ reserves all rights in its intellectual property.

Acceptable Use

You must use the CloudIQ website lawfully and responsibly.

You must not use the website to:

  • Breach applicable laws or regulations
  • Infringe the rights of another person
  • Engage in fraudulent or misleading activity
  • Interfere with website functionality
  • Obtain unauthorised access to systems or information
  • Transmit harmful or malicious material
  • Misrepresent your identity or affiliation with CloudIQ

CloudIQ reserves the right to restrict or block access where necessary to protect the website, our business or other users.

Entire Agreement for Website Use

These Terms & Conditions, together with our Privacy Policy and any website notices or disclaimers expressly incorporated into them, govern your use of the CloudIQ website.

They do not replace any separate proposal, statement of work, service agreement or other commercial contract entered into between CloudIQ and a client.

Where a separate agreement applies to professional services, that agreement will govern the relevant engagement.

Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue to operate and remain enforceable.

Governing Law and Jurisdiction

The laws of Victoria, Australia govern these Terms & Conditions.

To the extent permitted by law, disputes relating to these Terms & Conditions or use of this website will be subject to the jurisdiction of the courts of Victoria and any courts entitled to hear appeals from those courts.

Contact CloudIQ

If you have any questions about these Terms & Conditions, please contact:

CloudIQ

Phone: 0401 337 118

Email: info@cloudiqsolutions.com.au

Postal Address: PO Box 6362, Point Cook VIC 3030, Australia